K & A Mechanical - Monument, Colorado

Colleen A

Gary and Debra were a pleasure to work with! I needed an inspection for an upcoming home sale and they were quick to get back with me and were able to come out in a couple of days. Debra was extremely pleasant to communicate with and Gary was so nice and even came back to improve the mechanics at no extra charge. I am so thankful to them for making it such an easy process.

Nolan Jaeger

In short, an engineered septic system was installed by K&A Mechanical in July 2021 at my primary residence. They were also contracted for O&M (operation and maintenance) inspections as required by the county. Since the installation, it has remained non-functional for approximately 6 of its 21 months in service. Throughout these 21 months, my property has been periodically inundated with raw sewage, my shop and portions of my yard have been periodically rendered unusable due to septic gases (hydrogen sulfide) not venting appropriately, and most recently I was sent a bill by K&A for for repairs related to the defective system freezing and ceasing to function in February 2023. Included in this bill was a $485 labor charge for use of a heat gun to thaw a pipe. K&A claimed that the malfunction was due to unseasonably cold whether despite national weather service data indicating that temperatures were within normal limits. Furthermore, I spoke with the engineer who designed the system and was informed that there should not have been any water in the pipe that froze. I would strongly recommend against using this company for either installation or O&M contracts. My experience with a different company has been a night and day difference in terms of competence and customer service.

michael Price

My heat went out right when it started to get cold. Not only was the response time on point but they were very clear cut and professional when it came to my options. I highly recommend K & A for hvac repair or maintenance.

Carey Jones

My wife and I had an extremely difficult time working with this company for our leach field installation. First of all, the job was supposed to be completed in mid November, and it is now mid March and we are finally finished with everything after filing a complaint with the BBB. Communication was vague, misleading, false, or non-existent throughout the entire process, and the lack of respect and professionalism was very frustrating to deal with. We would consistently get laughed at by the owner, Gary, when we would ask questions like when would they start, when they would finish, etc. I could rarely get a hold of the owner, and never got a phone call, text, or email back when we left a message. We eventually had to call from different phone numbers, or go through our realtor, to even get a response.
When nearing completion, the owner demanded for payment, when he himself said there was still 3-4 more hours of work left. When we said we wouldn't pay until the work was done, he scoffed at us, then demanded we bring the money to him or he would put a lien on our house. This company was extremely unprofessional and I would not recommend them.

Kari Ketchledge

I would strongly recommend against using this company. Due to the scheduled closing on my property, I was on a tight schedule for repairs to my leach field. K&A's bid, received after the intended closing date, was $22,500, and they would not itemize the bid when asked. I ended up having the same work done by another reputable contractor for $7,000 less. I felt their bid was both exorbitant and exploitative.

Amanda Campbell

This company is very unprofessional. Did not return calls and no communication during the process. Had 90 days per the county to replace the septic (starting Nov. 15) has yet to finish the job. Flooded our back yard with "black water" the first day replacing the septic (froze at nights since it's winter time). Did not communicate this with us until we got home after work to find our backyard flooded. Ignored our calls when we tried to find out what was going on. Only answered when we called on a different line (with a number he didn't recognize). Wanted the money before the job was finished and stated "Wheres the rest of my money? What do you think, i'm going to take it and run?" when they had already received half up front. They didn’t have the right tools twice (took three separate times) to set up the alarm in the electrical switch box. Told us to leave our garage open/unlocked so he could go in (who would do that!). They broke our vinyl fence, left trash all over the yard, ran over one of our drainage pipes and solar lights (breaking both), didn't rebury another drainage pipe that they destroyed in the process of the new septic. Laughed and mocked at us when we would ask questions. Took more than 5 months to do the job (and actually never finished). There is no warranty at all through this company. I would never recommend this company. Do not waste your time with them, they are just going to steal your money!

Edit: the response from the owner is inaccurate. He lied about the completion date. We were specifically told that it would be completed within 90 days as this is the requirement by the county. The black water was because he didn’t know what he was doing and cut into the old septic line. He did not notify us. We came home from work to see that our backyard was flooded with sewer water and poop and had to call him to find out what was going on. We did call the county due to the sewer in our backyard and having dogs and children in our neighborhood. As for the fence we have a white vinyl fence and he broke it by using a backhoe and a chain to pull it off (very professional considering these fences can be dismantled very easily). It completely broke the top level of the fence. His professionalism was nonexistent. We did hold the money until the job per the contract was complete. The only way we were able to get anything complete and fixed was by filing a complaint with the BBB and at this point he was at our house the next day to finish the job and gave him his check. I would never recommend this company to anyone and everyone should do their diligence before hiring him. He is a fraud and does not tell the truth when the comments expose his faults.

Chris P

Failed to complete a timely inspection of the septic prior to closing, which created a lot of unnecessary last minute drama. Not dependable, would not recommend.

Melani Sweet

K & A Mechanical is extremely accommodating and friendly. They provided us with experti advice in heating, plumbing, and septic for a real estate transaction. If you need a consult, call K & A!