Hilton Orange County/Costa Mesa - Costa Mesa, California

Tammi Mathews

In OC for a business trip and the level of service today/night at the Hilton Orange County/Costa Mesa is ?

Hilton Pasadena provides ⭐️⭐️⭐️⭐️⭐️!!!

- OC Hilton - Check your attitudes
- If you don’t want to be nice, don’t be in the customer/hospitality service industry
- don’t advertise valet parking when there is only self parking
- this hotel is old: escalators don’t work and the elevators are located far away from the lobby. Wear tennis shoes or flats!
- ONLY POSITIVE REVIEW is to the restaurant/bar staff. They smiled, communicated and provided amazing service!!!

- Reviews for this location require the REVIEWER to post a ‘positive’ description - I selected
“Great View”… OF THE PARKING LOT

- you can’t post a review for this hotel without selecting “share more about these topics”

- in 2019 I slept in Hilton hotels for more that 6 months

- FIS restricted travel during the pandemic and Hilton didn’t consider my long term loyalty/stays and reduced me to new traveler.

Evelyn B

Beautiful hotel, conveniently located with lots of restaurants around! The Staff was extremely attentive special mention to Amy and Tess at the front desk. Super knowledgeable, friendly, and helpful. Our room was spacious and clean. We will definitely stay there again!

sn d

I had an amazing first impression of this hotel, largely due to the exceptional service provided by the receptionist, Mrs. Maha. From the moment I arrived, she greeted me warmly and made sure all my needs were met. She was incredibly helpful with everything related to check-in. Her professionalism and genuine care were truly impressive. I highly recommend this Hilton.

Tim Terry

OMG! Have I ever spent time in a better hotel? My 100% answer is no!

Truly kind, caring people that really care about you and your happiness while you’re here.

I’ve come here for business many times over the years, and I’ve never been disappointed by the people or the quality of the hotel.

These folks got it going right.

If I need to stay anywhere close to this area, there is no question where I’m staying.

These people truly are Rock Stars!

Anastasia N

The pillows are the fluffiest I’ve ever experienced! I loved the Alternative down comforter! Great customer service… Friendly and helpful! Clean and I loved the shampoo, conditioner, body wash, and lotion by Crabtree! And, received a welcome card with a free Starbucks drink at check in…we will definitely be staying there again!!

Anderson and Mara

Terrible Experience – Outdated, Stolen Items, No Resolution - Do not trust Housekeeping or Management

My recent stay at Hilton Orange County/Costa Mesa was so disappointing. We attended a medical university reunion and we had two rooms booked amongst the dozens by other attendees. We also had a hospitality suite that was booked for a couple of days. Not only were multiple belongings stolen/removed/cleaned out from our hospitality suite, but the hotel's response was appalling. Despite filing multiple complaints with management, no action was taken, and they showed little concern for the loss we all experienced. Our group of attendees had gone out to dinner for a couple of hours and requested NO cleaning in our hospitality suite. We also had the privacy on. But upon our return, the whole room was wiped out including our food, drinks, expensive bottles of liquor, articles of clothing, electronics, etc. The room was still reserved for a couple of days. No one had checked out. No one requested a cleaning.

The staff seemed indifferent, and the management was unhelpful, offering no compensation or even a proper investigation. It was clear that the safety and security of guests or their belongings were not a priority at this establishment.

The guest rooms were large and we had the convenience of having our two rooms connected, but we could not even walk on the carpet because it was so sticky. We had to keep our shoes on to walk around. It was not comfortable. The furnishings are severely outdated. The bathtubs were cracked. The A/C was somewhat functioning although it was not clear if the temperature was accurate as the buttons seemed to function only half of the time.

To make matters worse, in addition to the items that were stolen from the hospitality room during our stay, the housekeeping staff did not respect my privacy request and cleaned out my room while I was sightseeing one afternoon. Luckily, nothing was stolen from my room, but hundreds and hundreds of dollars worth of items were stolen and removed from the hospitality suite that was still under our reservation during our entire stay.
I went back multiple times to see if any of the articles of clothing or electronics were returned. And again, after MULTIPLE reports and complaints to management, they were dismissive and offered no resolution or compensation. The lack of concern for guest security was shocking.

This hotel fails in every aspect—poor cleanliness, lack of security, outdated facilities, and negligent management. As Hilton Honors members for decades, this one was probably the worse.
I strongly recommend finding alternative accommodations and/or establishments for hosting your events.

Lisa Rivera

The rooms are hot windows don't open there is alot of fees parking is 39.00 a day usually but was discounted because of taca conference. No ice machine on room floors have to go down to this store they have it is free. And the restraunt in the hotel was expensive and not good at all. I won't be staying there again.

DeAnn M

Hotel was nice. I little confusing. When checking in we didn’t get all the details we needed for an easy stay but I think it was just the person checking us in. Checkout was amazing. Nancy was very accommodating and cheerful. Couldn’t ask for a better reception person.