K-A Carpet Cleaning And Restoration Inc - Roslindale, Massachusetts

Curtis Edwards

I reach out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong that they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok."

I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip.

I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received.

Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more incentive to call the person who does..." Measurements were only incorrect by $27.50 using KA's online quote and ordering system for the carpet cleaning and $22.50 for the tile/grout cleaning. Sure, I get it, if I entered these in I wouldn't have had any issues now. But here we are, the property owner had the money to pay for the services if quoted correctly.

KA: "we do business like this." and "have someone competent on site who knows what needs to be done. It's not our business to chase people/decision makers."

I then stated the conditions of my satisfaction. Either 1) refund the deposit; or, 2) schedule tile and grout cleaning without charging a minimum of $250. Simply stated, this is what would make me amical about the process, and use K-A again in the future.

KA: "Last thing it's that's going to happen is that customer tells business how to charge. When you booked online message was clear, minimum 250$. Also we did not quote you anything. You've entered measurements."

Sure, we entered measurements, but at the bottom of your online system it says "quote." Under your online account system you goto "View Saved Quote".. what are those.. quotes. There was a person present and helped move all the furniture - which your advertisements state your company would move previous to cleaning the carpet. And yes, I already paid the $250 minimum for the job, which included 400 square feet of carpet cleaning and 75 square feet of tile/grout cleaning which was not what was delivered. If your tech only cleaned 400 square feet of carpet and 75 square feet of tile/grout, well that's exactly what I paid for and we'd go on our marry ways. Instead, I got 450 square feet of carpet cleaning and 0 square feet of tile/grout cleaning.

For full details see yelp post

Kristen Belair

My husband and I have used K-A Carpet Cleaning several times and are always pleased with the results. They cleaned out beige couch and beige carpeting along with two side chairs and a large area rug. Christopher did an outstanding job yet again. We had recommended them to our church who used them a few months ago and were extremely please.

Michael Cronin

First I'd like to say I don't write reviews, however, I feel compelled. K-A Carpet has been to my house 4-5 times, and each time they have been prompt, courteous, thorough, and friendly. The carpets look like showroom condition. He also did the grout in the kitchen and the results blew me and my wife away. The floor hasn't looked that good since they went in! If you're looking for these services, I'd highly recommend K-A Carpet, they really are fantastic.
Mike

Jen S

KA Carpets are very honest and helpful. I had a bunch of carpets to clean and wasn't sure whether it was even worth it and they gave me good advice. They stopped by my apartment after a job nearby to inspect the carpets. They could have made money by taking them and cleaning them but they advised me it wasn't worth it. Even though I didn't transact with them I would certainly do so in the future if I ever have high quality carpets to clean. It's no surprise to me they have so many five star ratings.

Karen Schultz-McGuire

I highly recommend K-A Carpet Cleaning!
We have used them twice for rugs/upholstery and would not hesitate to call then again.
Got out a stain on a rug that I was not sure would be possible.
The work and customer service is excellent!
Communication around scheduling is great and helpful.
The concern they show for your home is exemplary and everyone has been so corteous and friendly.
They are also very honest and accurate about what services you need and you know exactly what the costs will be before you schedule, and if anything else comes up, they have a very clear pricing system.
Highly Recommend.
Karen Schultz-McGuire
Newton, MA

Joan LeMarbre

I highly recommend K-A Carpet Cleaning! My carpets were in rough shape, having only
been cleaned once in 13 years!! I figured I had nothing to lose by trying again and I'm so glad I did, this time w K-A. The price was higher than the previous cleaning company but the results this time were much better and totally worth the cost = you get what you pay for. When the cleaning was finished, I could definitely see the difference, but when the carpet was dry (app 24 hours later) the difference was much more visible! I love the results and am so grateful!!! Thank you!!

Kevin Foley

Prompt, courteous and professional service. They did a great job all around and on some pretty tough stains. Booking on-line was a bonus. Price was fair and reasonable. I would highly recommend Kamil and his team.

Katherine Leahy

The carpet on my stairs is old and was filthy - not cleaned for two years and had pet stains. K-A Carpet cleaned it to look brand new. Great job. I'm saving their number and will call them again.